Robots against the shortage of skilled workers The heirs of the baby boomers

Robots against the shortage of skilled workers The heirs of the baby boomers

Robots against the shortage of skilled workers The heirs of the baby boomers

A few hours after the floods at Wupper, Erft and Ahr, the phones are running hot in the Gothaer Insurance service center in Berlin. Customers come in and report of destroyed houses, flooded cellars, and cars washed away. And of course the insurer’s e-mail inbox is also overflowing. 8400 additional damage reports. Lots and lots of work.

But the clerks are able to withstand the onslaught – thanks to a new, tireless colleague from the USA: Employee Bot, developed by the software company UiPath. Carsten Langhammer, responsible for automation at Gothaer, is enthusiastic: “As soon as a damage report arrives, the bot starts running and dashes through the program window.” He moves the mouse pointer, opens databases, copies contract numbers, tariffs, addresses and clicks through more than a dozen apps and puts together a damage file from 50 pieces of data in a matter of seconds. The employees “have everything on the screen immediately”, says Langhammer, “can arrange an appointment with the customer or initiate a reimbursement”.