Samsung aircraft evacuated due to burning Galaxy Note 7

Samsung aircraft evacuated due to burning Galaxy Note 7

Samsung aircraft evacuated due to burning Galaxy Note 7
Samsung's Galaxy Note 7 causes trouble Source: REUTERS

A Samsung Galaxy Note 7 smartphone went up in flames over a month after being on a plane in the United States just before take-off. The machine still standing at the gate was cleared in Louisville (state of Kentucky) and the flight to Baltimore was canceled. Nobody was injured. The explosive for Samsung: According to the owner, the smartphone was already a replacement device that he received in the course of the recall. The company only wanted to comment after examining the device. Samsung had recalled the Note 7 because of the risk of fire.

The US consumer protection agency CPSC also took on the case. CPSC boss Elliot F. Kaye told the tech blog “The Verge” that the air traffic control authorities FAA and Samsung were asked for information. The agency initiated an official recall in the United States in mid-September. It also became known that 92 cases of overheating had been reported in the United States alone.

When asked, a Samsung spokeswoman said that she was not yet able to provide any information about the incident on the plane. You are working with the airline and the authorities to examine the smartphone. At the beginning of September, after numerous incidents, Samsung admitted the risk of battery problems with the phablet – a mixture of smartphone and tablet computer – and announced a worldwide exchange campaign. Only a few days ago, the group brought the model back onto the market in South Korea. In Europe it should be sold again on October 28th.

Incidents on board aircraft are particularly sensitive. The US air traffic control authority FAA had already banned the operation of Note 7 devices on board on September 8th. The European aviation authority EASA followed suit a day later with a similar instruction. According to this, passengers and crew members are not allowed to turn on or charge their Note 7 devices on board. They are also not allowed to be stowed in checked baggage.

Since then, the ban on using the Samsung device has been specifically pointed out on board – no advertising for the group. Fire is one of the most threatening incidents that can occur on board aircraft. Batteries on board in particular are controversial depending on the technology and are sometimes considered a safety risk.

The now affected passenger of the evacuated plane told the local broadcaster Wave 3 that the crew had asked all passengers with a grade 7 to switch off the devices. He did that and put the cell phone in his pocket. A few seconds later he heard a bang and noticed smoke. “It was electronic smoke – brown, green-gray, really ugly stuff – and it came out pretty close,” said the man. He threw the smartphone on the floor and it burned through the carpet.

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He only picked up the cell phone two weeks earlier after exchanging the copy he bought at the beginning of September because of the global recall, the man said. The packaging stated that the device was in perfect working order.

According to market researchers, the Note 7 debacle will have a massive impact on Samsung’s business for months. “We expect a noticeable setback for business in the third quarter – and possibly also in the Christmas quarter,” said analyst Roberta Cozza from IT market researcher Gartner on Thursday.

Cozza particularly highlighted the incident on the plane. If it was actually a replacement device, “the problem could be a lot bigger than we previously thought,” she said. At the same time, the Gartner analyst assumes that by far the most affected buyers of the Note 7 will remain loyal to the model instead of switching. “These are premium users who consciously opted for the Note 7 experience.”

A first indication of the extent of the economic damage for Samsung could be given on Friday, when the South Korean group gives preliminary information on business in the third quarter.